1. Introduction

Villa Wilen is committed to protecting the privacy and security of visitors to our website. This Data Protection Policy outlines how we collect, use, store, and safeguard personal information in compliance with applicable data protection laws.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Information: Reservation details, payment transactions, and guest preferences.
• Technical Data: IP addresses, browser type, and cookies to improve user experience.
• Communication Data: Messages, inquiries, and feedback submitted through our website.

3. How We Use Your Information

We use personal data for the following purposes:

• To manage and process bookings.
• To communicate with guests regarding inquiries, reservations, and services.
• To improve website functionality and enhance user experience.
• To comply with legal and regulatory obligations.
• To prevent fraud and ensure security.

4. Data Storage & Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Personal data is stored on secure servers, and access is restricted to authorized personnel only.

5. Sharing Your Information

We do not sell, trade, or rent personal information to third parties. However, we may share data with:

• Service providers involved in booking management and payment processing.
• Legal authorities if required by law.
• Third parties assisting in website analytics and performance tracking.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You may modify your browser settings to disable cookies, but some website features may not function properly.

7. Retention Policy

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page with the revised effective date.

9. Contact Information

For questions regarding this policy, please contact us at: